Ok, Thank you very much for your reply. I gave them the same customerID, as you told me, and this works fine.
Bye and thank you Yann On 7/19/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
Yannick Costa wrote: > i've installed OTRS for a few weeks, and a client report me that he > can't see his company's tickets. > his colleague posted some tickets, and so did he. > everyone can see his own tickets, but can't see the colleague's > tickets. > > the 2 of them belong to a group and the parameter > CustomerGroupSupport is activated. > the file is also connected with the group. > > do i have forgotten something in the configuration? To indicate they belong to the same company you have to give them the same CustomerID. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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