Greetings,
I would appreciate any assistance debugging this lack of agent follow up after my upgrade. My OS is Centos 3.8 (Red Hat Enterprise clone) Perl Version 5.8.0 Apache 2.0.46-68 MySQL 5.0.45 OTRS 2.2.1 OTRS is configured to store data in MySQL I've just completed an upgrade from OTRS 1.2.x to OTRS 2.2.1. The upgrade seemed to go smoothly. I upgraded via RPM and also ran four upgrade scripts: cat /opt/otrs/scripts/DBUpdate-to-1.3.mysql.sql | mysql -p -f -u root otrs cat /opt/otrs/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u root otrs cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs cat /opt/otrs/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u root otrs I've since noticed two problems. I have an Agent that is not receiving Follow up notification when a customer replies. All Follow up notifications to this problem agent *do* get sent out, but it goes to three wrong agents. I've checked that all agent email addresses are accurate. Perhaps related to this, I have this in from PostMasterPop3 Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:07 2007 Message: Need User or UserID! Traceback (31508): Module: Kernel::System::User::GetUserData (v1.64) Line: 126 Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404 Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217 Module: Kernel::System::PostMaster::Run (v1.65) Line: 292 Module: main::FetchMail (v1.25) Line: 206 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125 ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007 Message: Need User or UserID! Traceback (31508): Module: Kernel::System::User::GetUserData (v1.64) Line: 126 Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404 Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217 Module: Kernel::System::PostMaster::Run (v1.65) Line: 292 Module: main::FetchMail (v1.25) Line: 206 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125 ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007 Message: Need User or UserID! Traceback (31508): Module: Kernel::System::User::GetUserData (v1.64) Line: 126 Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404 Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217 Module: Kernel::System::PostMaster::Run (v1.65) Line: 292 Module: main::FetchMail (v1.25) Line: 206 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125 Regards, Charles Bronson. ____________________________________________________________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/