Hi Jeff, For me everything seems to be working fine now (apart from the performance issue mentioned).
What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm Then I copied back Kernel/Config.pm with all settings and installed the database. Best regards, Manuel -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there. I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up. -Jeff Manuel Ernst wrote: > Hello, > > As this is my first post in this list, I shortly want to introduce myself. > > My name is Manuel Ernst and I work in Switzerland near Basel. At the moment > we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to > version 2.2.1. > > It seems that I have the same problem as you have, but when I search for * > all users are displayed. For other views such as "Customer User <-> Services" > this search seems to be set as default. > > Maybe there is a possibility to change this setting? > > Best regards, > Manuel > > > > > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jeff Shepherd > Gesendet: Dienstag, 24. Juli 2007 19:19 > An: User questions and discussions about OTRS.org > Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... > > Has anyone else seen the same problem? > > -Jeff > > Jeff Shepherd wrote: > >> Actually, there are a lot of things missing (email addresses, >> signature, salutation, roles, and groups - in addition to users). >> After I did the upgrade, I ran (from /opt/otrs/scripts/): >> >> cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs >> >> This made all of the tickets appear correctly. Is there another >> update script that I'm supposed to run? >> >> Thank you again! >> >> -Jeff >> >> >> Jeff Shepherd wrote: >> >>> I've just updated my OTRS installation on Fedora 3 and now under >>> Admin -> Users, nothing is listed. I see the users listed when I go >>> to "Admin Notification" and a few other places, however, I cannot >>> modify the users under the actual "Users" control. >>> >>> Any thoughts? >>> >>> Thanks! >>> >>> -Jeff >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > ----------------------------------------------------------------------------- > CAUTION - This message may contain privileged and confidential information > intended only for the use of the addressee named above. > If you are not the intended recipient of this message you are hereby notified > that any use, dissemination, distribution or reproduction of this message is > prohibited. > If you have received this message in error please notify AMCOR Rentsch > immediately. > Any views expressed in this message are those of the individual sender and > may not necessarily reflect the views of AMCOR Rentsch. > ----------------------------------------------------------------------------- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
