Does nobody here have any idea of where my problem comes from ? There is probably someone who has a setup close to mine, with Microsoft Active Directory, OTRS on Linux, etc.
How does your config looks like ? I really need help about that. I spent a lot of time today on this issue, with no result. Thank you Régis -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Régis OBERLE Envoyé : mercredi 19 septembre 2007 09:04 À : User questions and discussions about OTRS.org Objet : RE: [otrs] Charset problem with LDAP No, I have version 2.2.2. Régis -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Jeff Shepherd Envoyé : mardi 18 septembre 2007 22:56 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Charset problem with LDAP They just released an update to OTRS 2.2.3. Is this the version you have? Régis OBERLE wrote: > Hello, > > I'm currently setting up an OTRS demo server. I have a little problem which > probably can make my demo less efficient. > I'm retrieving customers from our LDAP (MS Active Directory). Every special > character is displayed incorrectly. This only happens for LDAP source fields. > Every other aspect of the frontend is correct. > Here is my setup: > > OTRS 2.2.2 on Debian Etch > DefautCharset is utf-8 (can be changed if needed, this is my last > test) Mysql database is latin1 (can be changed if needed) MS Active > Directory is ? (maybe iso-8859-1 but not sure. How can I verify ?) can > probably not be changed for this demo purpose. > > Tried to change mysql to utf-8 using the following procedure: > http://yoonkit.blogspot.com/2006/03/mysql-charset-from-latin1-to-utf8. > html > > Also tried options > SourceCharset => 'iso-8859-1', # incase LDAP/AD is iso-8859-1 like I > think DestCharset => 'utf-8', > > With these options, customerid with special char are left blank on the user > list. > > I'm not familiar with charset problems. > > Can you give me some help please ? > > Thank You > > Régis Oberlé > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
