Thanks for your reply! Now it's weekend and so no job for a while! As soon as I'm back to office I'll try out what you guys told me to.
>What do you really mean by delay, btw? Are we talking seconds, minutes or hours here? Actually that's not a reeeeally substancial delay.... The page stops responding for 1 minute or so, then it does the job. But that's far more time as compared to what the staff would consider as an appropriate time for such a simple action. Thanks a lot, Harry Cruz 2007/10/19, Marius Flage <[EMAIL PROTECTED]>: > > Harry Cruz wrote: > > > I've installed OTRS on a Debian-based Linux Distro and, fortunately, > > everythings goes okay (so far), except for a delay I get when performing > > an operation which relies on e-mail sending functionality, like > > answering a customer ticket. I run it on a MS Exchange Server, in an > > intranet. > > Check system logs to see what actually happens. Does the mail get > spooled locally? Are you connecting directly to the MS Exchange Server > or going through SMTP running at localhost as well? If you know the SMTP > protocol, try telnetting to the SMTP server and send an email manually. > Maybe there some greylisting or virus scanning involved on the Exchange > side? > > Other culprits may be (and often is!) DNS lookups timing out. Make sure > you have only responding DNS servers defined. > > What do you really mean by delay, btw? Are we talking seconds, minutes > or hours here? > > > I think OTRS might be performing some kind of checking before actually > > sending the mail. If that's the case, what would that be? Have you ever > > experienced that? > > That may well be what Maurice is drawing out in his email. Try turning > off the MX checking and see if that changes anything? It's the > CheckMXRecord setting in Framework -> Core under SysConfig. > > Marius > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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