Re: [otrs] Can users (agents) work with OTRS by email?

[Nils Breunese (Lemonbit)]

Oleg Polovinkin wrote:

Hmmm... Can't understand, why not look at user base, if email of sender is agent

email?..

Nils Breunese.

In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently OTRS does not support this workflow AFAIK.

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