Oleg Polovinkin wrote: > Nils Breunese (Lemonbit) wrote: >> Oleg Polovinkin wrote: >> >>> Hmmm... Can't understand, why not look at user base, if email of >>> sender is agent >>> email?.. >> In our setup we have e-mail addresses that belong to both agents and >> 'customers'. Of course it is not impossible to have a system work like >> you are requesting, but currently OTRS does not support this workflow >> AFAIK. >> > > Aren't that addresses of agents and customers in different tables? >
The code needed to detect whether it is a customer or agent who is emailing and then treat the emails differently does not exist within OTRS - so unless you want to write this extra functionality to enable it to operate over email then the answer is no it does not do this. Steve
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