Thanks Greg,
I'll look at the permissions again - it was only in an attempt to rule that out
as a cause.
The apache error file is only giving the (13)permission denied error. Is there
another log file I can look at for more information?
Is the <Directory> setting in the Virtual Host file or the httpd.conf file?
Here is my projectsit virtual host file
# --
# added for OTRS (http://otrs.org/)
# --
<VirtualHost 10.0.1.75>
DocumentRoot /opt/projectsit/var/httpd/htdocs/
# agent, admin and customer frontend
ScriptAlias /projectsit/ "/opt/projectsit/bin/cgi-bin/"
Alias /projectsit-web/ "/opt/projectsit/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/projectsit/scripts/apache2-perl-startup.pl
#Apache2::Reload - Reload Perl Modules when Changed on Disk
#PerlModule Apache2::Reload
#PerlInitHandler Apache2::Reload
# set mod_perl2 options
<Location />
# ErrorDocument 403 /projectsit/customer.pl
AllowOverride None
ErrorDocument 403 /projectsit/index.pl
Order allow,deny
Allow from all
DirectoryIndex index.pl
</Location>
<Location /projectsit>
# ErrorDocument 403 /projectsit/customer.pl
AllowOverride None
ErrorDocument 403 /projectsit/index.pl
Order allow,deny
Allow from all
DirectoryIndex index.pl
</Location>
<LocationMatch /projectsit/.*\.pl>
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
</LocationMatch>
# directory settings
<Directory "/opt/projectsit/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/projectsit/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
# MaxRequestsPerChild (so no apache child will be to big!)
#MaxRequestsPerChild 400
</VirtualHost>
and here is the extract from httpd.conf that includes the projectsit.conf file
#
# Load config files from the config directory "/etc/httpd/conf.d".
#
Include conf.d/*.conf
Include conf/otrs.conf
Include conf/hcl.conf
Include conf/VMSotrs.conf
Include conf/accountsotrs.conf
Include conf/askmarketingotrs.conf
Include conf/projectsit.conf
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Baker,
Greg
Sent: 23 November 2007 14:20
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] New OTRS database on existing server
Check your apache log files, they will provide more information.
Also, setting permissions to 777 is really not a good idea. I would
suggest reinstalling the OTRS files to fix these permissions, as you have
proven that the error is not caused by permissions on the OTRS tree.
Check the apache log and get more information. It sounds like an
incorrect <Directory> setting to me.
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cham
Bain Smith
Sent: Friday, November 23, 2007 8:20 AM
To: otrs@otrs.org
Subject: [otrs] New OTRS database on existing server
HI,
This is my 1st post to this list, and you'll have to bear with me as
I'm not a Linux person at all. Strictly windows I'm afraid.
Anyway this is my setup
OTRS: 2.0.3
OS: CentOS Release 4.3 Final 2.6.9-34.ELsmp
MYSQL: MySQL version 4.1.12
4 working OTRS databases running and am trying to set up a 5th
I have
copied one of the working databases and set up all the tables
copied the file structure and amended all the config files so all the
paths / authentications are correct
amended the httpd.conf file to include the new otrs database
amended config.pm so it has a new id number for tickets
included a DNS entry for the virtual host mapping 10.0.1.75 to
projectsit
created a virtualhost entry for 10.0.1.75 that exactly (except for the
IP) matches the other virtual host entries for the 4 working databases
chmod all directories and files in the new structure to 777 to ensure
there are no permission restrictions (in an effort to get it working)
added the relevant mysql user to be able to do everything in MYSQL on
the relevant database on [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> and
[EMAIL PROTECTED]
stopped and restarted mysql and httpd (many times - after making each
change)
commented out the .htaccess stuff in httpd.conf, then put it back in
created an .htaccess file under /opt/projectsit then removed it again
Researched .htaccess errors and (13)Permission denied errors in
multiple places and tried a variety of things suggested
And am now at a loss - Any help anyone can give would be appreciated,
as I need to set up 2 more databases after these ones on this server.
The error I am getting in the apache errror file is
[Thu Nov 22 17:02:47 2007] [crit] [client 10.0.100.1] (13)Permission
denied: /opt/projectsit/.htaccess pcfg_openfile: unable to check htaccess file,
ensure it is readable
The error in IE or Mozilla is
Forbidden (403)
You don't have permission to access / on this server. (MY COMMENTS or
/projectsit or /projectsit/index.pl or any combination with the IP address that
resolves to projectsit MY COMMENTS END)
________________________________
Apache/2.0.52 (CentOS) Server at projectsit Port 80
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Email Security. If you have received this email and/or have any questions you
can contact the Grove Group on +44 (0) 870 224 0432 or visit our website
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The Eden Brown Referral Scheme
Eden Brown's success is built upon having the best job seekers, as well as the
best jobs. We receive more high quality job seekers by referral than by any
other method.
Are you a registered Eden Brown candidate and know someone who would be
interested in one of our many job opportunities?
If you do, refer them to us! If they take up one of our permanent placements,
you'll get £500* and if they take on a contract booking, you'll receive £200*.
Please contact one of our consultants or check www.edenbrown.com/referrals for
more information.
The Eden Brown Tree Policy:
Eden Brown feels strongly about reducing paper usage in order to help the
environment so please only print this email if necessary and recycle where you
can!
Legal Information
If this email isn't addressed to you, please don't read, use, forward, copy,
print or disseminate it. This email and any files transmitted with it are
confidential and intended solely for the use of the individual or entity to
whom they are addressed. If you are not the intended recipient, be advised that
you have received this email in error and that any use is strictly prohibited.
Please address any enquiries regarding this notice to:- [EMAIL PROTECTED]
******************************************************************
Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QD
Tel: +44 (0)20 7 422 7300 http://www.edenbrown.com
Eden Brown Ltd - Reg No. 3643845 - Registered in England and Wales
******************************************************************
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MailMarshal for the presence of computer viruses.
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This email was scanned by Postini, the leading provider in Managed Email
Security. If you have received this email and/or have any questions you can
contact the Grove Group on +44 (0) 870 224 0432 or visit our website
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