Take a look at the manual:
Chapter 13 - Modifiyng ticket priorities
http://doc.otrs.org/2.2/en/html/c1758.html
----- Original Message -----
From: Brett Wells
To: otrs@otrs.org
Sent: Thursday, November 29, 2007 12:16 AM
Subject: [otrs] How to add New priority options
I've been searching for a couple of days for a way to add new priorities
beyond the 5 defaults that are present in the system. I've added a 6th in
my mysql database but the option doesn't appear in any of the drop down
lists when creating or modifying a ticket.
Please let me know what I need to do to get it working.
--
Thanks,
Brett Wells
IT, Systems, Network, Software Administrator
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
