Torsten, Thank you for the Help.
I followed your direction and got it working. When I was playing with it early, I was missing the security settings for the time_accounting group. Also thanks for explaining action area; I was hitting a wall with that one. The software is turning out to be a great fit for our organization; the only thing I would ask is for a little more documentation. ;) Have a great day! See Ya, Alan -----Original Message----- From: Torsten Thau [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 3:20 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] newbie question about Time Accounting -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Alan, > Clicked on TimeAccounting, get Edit Time Account Preference. > > Added two Actions, Start and Stop, (not quite sure the Action is for, so > I figured I play a little. > > Clicked on the User and clicked submit. > > But I not see anything really happing. > > Under the ProjectSetting, I added a project called Reports > > I’m just not seeing where this module is working. Any, and I do mean > any help would be so helpful. So the user who's supposed to use the time_accounting does have a valid time_accounting entry (current date is between start date and end date) and has at least ro-access to the time_accounting group? These are the steps to get the time_accounting running: (1) assign access rights of group time_accounting to users (2) create actions - these are short descriptions of what may be done in a project, like "support", "development", "meeting" etc. (3) create user settings for each user who should use time_accounting: => select the user in the drop-down list an hit "New" => configure the user entry (start-/end-date, leave days, weekly working hours, validity, overtime from a recent time account (4) create projects (name, description and validity) Now the user should see the time-accounting module in her/his navigation bar and be able to record his work. Just in case there is a bug - which OTRS-version and DB do you use? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHhya6vXo8m5PgoXQRAqacAJ98rnc4fvgMo5YWIEpOKzPqVmZdIACcDIGG mntcKlRnCWTqE8Pxz63lqqs= =coA2 -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.0/1216 - Release Date: 1/9/2008 10:16 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.0/1216 - Release Date: 1/9/2008 10:16 AM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
