Thanks for everyone's help. I checked and the two tickets DID NOT have a customer assigned to them. (I'll have to dig into why THAT happened) Anyway, as Nicole said, without an assigned customer, the system was e-mailing the "successfully closed" message which automatically re-opened the tickets. I'm assuming without an assigned customer, the system was defaulting to the system's own mail address.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nicole Britz Sent: Wednesday, January 23, 2008 11:26 AM To: User questions and discussions about OTRS.org Subject: AW: [otrs] OTRS Ticket Will Not Stay Closed Hi, make sure the ticket owner/customer is specified with anything else than the ticket systems own mailaddress. Otherwise closing the ticket will cause an e-mail to that address telling "successfully closed" which re-opens the ticket. ;-) > Hello, > > I have two OTRS tickets that I took ownership from an exasperated > customer. > > When you close the tickets, the OTRS system seems to automatically > re-open them within seconds. > > Any suggestions on how to keep this tickets closed for good would be > greatly appreciated. Mit freundlichen Grüßen - Kind regards Nicole Britz ------------------------------------------- matrix technology AG Consultant Dipl.-Soz. Nicole Britz Nymphenburger Str. 1, D-80335 München Tel: +49 - (0)89 - 589395-32 Fax: +49 - (0)89 - 589395-11 Web: www.matrix.ag E-mail: [EMAIL PROTECTED] Vorstände: Franz Kessel und Martin Orlik Aufsichtsratsvorsitzender: Jürgen Kretschmer Amtsgericht München: HRB 133085 ------------------------------------------- E-Mail Disclaimer Der Inhalt dieser E-Mail ist ausschließlich für den bezeichneten Adressaten bestimmt. Wenn Sie nicht der vorgesehene Adressat dieser E-Mail oder dessen Vertreter sein sollten, so beachten Sie bitte, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail unzulässig ist. Wir bitten Sie, sich in diesem Fall mit dem Absender der E-Mail in Verbindung zu setzen. The information contained in this email is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is prohibited and may be unlawful. Please notify the sender immediately. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
