Den 24/02/2008 kl. 00.45 skrev Maurice James Ny:
The best way will be to use a generic agent to reopen the ticket.
No, that will be a really strange way to reopen a single ticket. Just add a comment as already suggested.
And hey, OTRS people, "Generic Agent" makes no sense at all. It should be "Automatic Agent" :-)
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
