Re: [otrs] Disabling notification

[Shawn Beasley]

sharif islam schrieb:

On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:

Hi,
 sharif islam schrieb:

Hi All,
2) owner/responsible: assigning owner and responsible sends two

 > notification. we have both turned on.
 >
 >
 The setting for automatic notification to the customer are set in the
 queue settings.

Sorry, I meant notification to the agent. It is generated two notes
when we change owner and responsible agent.

Deactivate the note function using the Sysconfig, this will prevent two notes from being sent. Which version are you using?

--
Shawn Beasley
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