In the customer interface the age displayed is the time from the begining of the ticket thought the ticket it is closed. The idea is to display the time in working hours and when the ticket is close the total time in working hours.
If its posible to display the time in working hours also in the agent interface will be fantastic. regards _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
