touraman traore wrote:
Is it possible to automatically close a ticket after pass a certain time limit?
Yes, choose 'pending auto close+' (successful) or 'pending auto close-' (unsuccessful) as the next ticket state.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
