I think so... Cause I believe I have done that before. Not certain what exact permissions are required. I think it may just necessitate the authority to move tickets.
Q out... > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 08, 2008 4:05 AM > Subject: [otrs] Moving a locked ticket to a different queue > > Hi. > > Is it possible for a supervisor to move a ticket locked by an > agent to another queue without taking ownership of the ticket? > > > -- > Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
