You could do this via a postmaster filters; Admin > PostMaster Filter > Add >
Match To: [EMAIL PROTECTED] Set X-OTRS-Queue Queue::Moose - Muz >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >[EMAIL PROTECTED] >Sent: 13 May 2008 17:17 >To: otrs@otrs.org; Marco Vannini >Subject: Re: [otrs] Multiple addresses per queue > >Quoting Marco Vannini <[EMAIL PROTECTED]>: > >> Assuming that your host is a *nix and you could set up a fake dns to >> resolve an mx record that point at the machine itself (or disable mx >> checking in otrs) and that you use sendmail on it, you could create a >> [EMAIL PROTECTED] then, modifing your >> /etc/aliases file, create a: >> >> distributionlist: name1,name2,name3 >> >> and then a newaliases. >> >> Then you could use [EMAIL PROTECTED] as email >address. >> >> >> Obviuosly, if you manage you mail server you could do that all on it >> directly... >> >> Hope it was clear... >> >> Cheers. >> >> MV >> >> On Tue, May 13, 2008 at 4:40 PM, <[EMAIL PROTECTED]> wrote: >>> How do I add a multiple email addresses to a queue? >>> > >Thanks for the reply. I'm sorry that I wasn't more clear. I already >have something like what you described set up. > >What I need is multiple system addresses for a single queue. User Joe >has 3 aliases that all point to the mailbox that otrs checks, but only >one of those aliases is associated with Joe's otrs queue -- mail to >his other two aliases >ends up in the general queue. Is it possible to do what I need? > >---------------------------------------------------------------- >This message was sent using IMP, the Internet Messaging Program. > > >---------------------------------------------------------------- >This message was sent using IMP, the Internet Messaging Program. > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
