I believe that this happens when you have locked tickets that aren't closed. (Confusing, locking != closing)
Go to the top right where it reads "locked messages" and from there, unlock the messages listed there as need be. >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >Laurent Minost >Sent: 25 June 2008 14:57 >To: User questions and discussions about OTRS.org >Subject: [otrs] "You have 1 new message !" warning > >Hi, > >Does anyone know what is the action to do on a ticket to avoid having >continuously the message displayed "You have 1 new mlessage !" under the >Agent frontend please ? > >It does not seem to disappear by it self even after zooming/read the >last ticket followup ... Why ? Is there any configuration directive for >this behaviour please ? > >Thks. > >Best regards, > >Laurent MINOST >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
