help please...I'm getting the same error:
Message: Need TicketID!
Traceback (16547):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147.2.2)
Line: 83
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24.2.1) Line: 318
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20.2.1) Line: 705
Module:
/opt/spikesource/var/www/localhost/cgi-bin/otrs/bin/cgi-bin/customer.pl
(v1.37) Line: 47
In my case I have upgraded from 1.3 to 2.2.7 updated the database with
the DBUpdate scripts (to 2.0, 2.1, 2.2). And the agent side seems to
work fine. Help please.
Tona M.
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