On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: > Amedee Van Gasse a écrit : >> Hello, >> >> When I merge one ticket into the other, the old ticket is changed to: >> (for example) >> >> >> Merged Ticket 2008102110000024 to 2008102110000015. >> >> >> OTRS version is 2.3.2. >> >> Is this normal behavior? I have used OTRS in the past, and then it >> didn't leave any trace of the old ticket after a merge. (except of >> course in the new ticket) >> >> If this can be turned off, how does that work? > > I agree... I think that once it is merged, the contents of the source > ticket should be copied in the destination ticket and the source ticket > should not be displayed anymore. > > Ugo
Thank you Ugo. So now my question is: how can I make OTRS work that way? Amedee _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
