On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: > Amedee Van Gasse a écrit : >> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: >>> Amedee Van Gasse a écrit : >>>> Hello, >>>> >>>> When I merge one ticket into the other, the old ticket is changed to: >>>> (for example) >>>> >>>> >>>> Merged Ticket 2008102110000024 to 2008102110000015. >>>> >>>> >>>> OTRS version is 2.3.2. >>>> >>>> Is this normal behavior? I have used OTRS in the past, and then it >>>> didn't leave any trace of the old ticket after a merge. (except of >>>> course in the new ticket) >>>> >>>> If this can be turned off, how does that work? >>> I agree... I think that once it is merged, the contents of the source >>> ticket should be copied in the destination ticket and the source ticket >>> should not be displayed anymore. >>> >>> Ugo >> >> Thank you Ugo. >> So now my question is: how can I make OTRS work that way? > > I guess the best way would be to create a bug in the bugzilla...
Hello, I reported a bug in the bugzilla on 7/11, what should I do next? Amedee _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
