On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote: > On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: >> Amedee Van Gasse a écrit : >>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: >>>> Amedee Van Gasse a écrit : >>>>> Hello, >>>>> >>>>> When I merge one ticket into the other, the old ticket is changed to: >>>>> (for example) >>>>> >>>>> >>>>> Merged Ticket 2008102110000024 to 2008102110000015. >>>>> >>>>> >>>>> OTRS version is 2.3.2. >>>>> >>>>> Is this normal behavior? I have used OTRS in the past, and then it >>>>> didn't leave any trace of the old ticket after a merge. (except of >>>>> course in the new ticket) >>>>> >>>>> If this can be turned off, how does that work? >>>> I agree... I think that once it is merged, the contents of the source >>>> ticket should be copied in the destination ticket and the source >>>> ticket >>>> should not be displayed anymore. >>>> >>>> Ugo >>> >>> Thank you Ugo. >>> So now my question is: how can I make OTRS work that way? >> >> I guess the best way would be to create a bug in the bugzilla... > > Hello, > > I reported a bug in the bugzilla on 7/11, what should I do next?
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