On Wed, December 17, 2008 08:54, Obee, Daniel wrote: > Hi Amedee > > OTRS in this case does nothing but work as intended. The old ticket must > be left in the data base for > > a) revision causes and > b) as a reference for searches. > > How else are you gonna find the merged ticket if you only got the ticket# > of the emptied one? > > Since 'merged' is a state (type 'closed') on its own, it's easy to exclude > merged tickets from queries anyway. So where do you find those tickets > 'displayed'?
In some previous version of OTRS, I didn't see any tickets with the state 'merged' in my queues. Now I do. >From your answer I conclude that there is some kind of filter query on the visible queue that has to be changed, so that tickets with 'state' are no longer displayed. Could you please give me detailed instructions to change that? Because either our server admin has to do it, and he only bothers with installing security updates, or I have to do it, and I know nothing about OTRS administration. -- Amedee _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
