third time lucky!
--- On Thu, 12/2/09, bis <bi...@yahoo.co.uk> wrote:
From: bis <bi...@yahoo.co.uk>
Subject: Changing Type and Priority of ticket in the same way as changing queue
To: otrs@otrs.org
Date: Thursday, 12 February, 2009, 2:39 PM
Sorry I forgot to attach the files!
Bis
Hi I want to change the Type and Priority of a ticket directly from the Zoom
view, in the same way as we can change the Queue of the ticket, without having
to go through the additional step of clicking "Amend" and then submitting the
changes.
If we are in the zoom view and want to change the Type or Priority of the
ticket, we need to click "Amend" and then make the changes in the dropdown
menus for Type or Priority and submit the changes (see attachment "amend.png").
What we would like to do is to be able to directly change the Type or Priority
from the zoom view, as we are able to change the Queue of the ticket (see
attachment "zoom.png"), without having to go into the "Amend" view.
I have tried copying the dropdown menus for "Type" and "Priority" from the file
"/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl" to the file
"/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl" - but without success.
The subroutine which creates the menu for changing the "Queue" in the zoom
view, as defined in the file
"/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl", is the following:
<b>$Text{"Change queue"}:</b><br>
<form action="$Env{"CGIHandle"}" method="get">
<input type="hidden" name="Action" value="AgentTicketMove">
<input type="hidden" name="Subaction" value="Unlock">
<input type="hidden" name="QueueID" value="$QData{"QueueID"}">
<input type="hidden" name="TicketID" value="$QData{"TicketID"}">
$Data{"MoveQueuesStrg"}
<input class="button" type="submit" value="$Text{"Move"}">
</form>
Could someone suggest something similar I can do for changing Type and
Priority?
I tried something like the code below, for example, trying to copy the form
elements from the file
"/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl" to the file
"/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl" but all that did was
to create a submit button without creating a dropdown menu.
<b>Change priority:</b><br>
<form action="$Env{"CGIHandle"}" method="post"
enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="TicketID" value="$QData{"TicketID"}">
<input type="hidden" name="Expand" value="">
<input type="hidden" name="ImpactRC" value="0">
<input type="hidden" name="PriorityRC" value="0">
<input type="hidden" name="FormID" value="$QData{"FormID"}">
$Data{"PriorityStrg"}
<input class="button" accesskey="g" type="submit"
value="$Text{"Submit"}" onclick="return submit_compose();">
</form>
Is there a way of achieving what I want through the front end? Any help would
be gratefully appreciated!
Thanks a lot!
Bis
<<attachment: zoom.jpg>>
<<attachment: amend.jpg>>
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