Hi,
I am fairly new to otrs world. I want to create a report of all tickets
that have been untouched for last 3 days. Untouched is defined as a
ticket which have no activity during last 3 days. Any mail sent from
OTRS by system is not accounted as activity.
I want create report by writing mysql script and my otrs version is 1.2.3
Any help or guidance will be greatly appreciated.
Thanks
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