Thanks Keith.
This will really help me in getting started.
Really appreciate your help.
Rabi
Keith Pierno wrote:
I have written a perl script that does a time until resolution and
tracks the number of days a ticket remains open. It could be a great
starting point for you to modify and create a report that you are
looking for.
Keith
Rabindra Pandey wrote:
<div class="moz-text-flowed" style="font-family: -moz-fixed">Hi,
I am fairly new to otrs world. I want to create a report of all
tickets that have been untouched for last 3 days. Untouched is
defined as a ticket which have no activity during last 3 days. Any
mail sent from OTRS by system is not accounted as activity.
I want create report by writing mysql script and my otrs version is
1.2.3
Any help or guidance will be greatly appreciated.
Thanks
</div>
------------------------------------------------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
