Hi James,
Thanks for this. Sounds very simple approach to me. However I did not
understand what do you mean by -
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
Sorry for being naive but I am cutting my teeth in OTRS. I have
inherited this from someone who left the organization.
Thanks.
Maurice James wrote:
You might want to try this:
Create a back up of you existing 1.2.3 installation
Install a fresh copy of 1.2.3 on your new server
Restore your old OTRS database to your new instance of 1.2.3
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
That's the way that I know how. It sounds time consuming but its effective
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Rabindra Pandey
Sent: Thursday, May 21, 2009 10:22 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Migrating to 2.3.4
Hi,
We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this
instance is running fine.
Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to
new installation. Can someone help me getting started as I am finding
kind of stranded at the moment.
Your help is greatly appreciated.
Thanks.
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