Hi, Are you using phone ticket o mail ticket from the agent interface to do that ? if yes it should give you the chance to assign owner directly.
I don't know if Ticket::AgentCanBeCustomer in sysconfig is related (core::Ticket) On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS <sulm...@gmail.com> wrote: > Hello, > > We need to create ticket between agent. > What doing to be able to select agent from the dropdownlist when creating a > new ticket ? > > Thank you, > Samuel. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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