I want to install a trouble ticket manager program here but have a few
questions I would appreciate some feedback:
o Is there a way for the customer to keep track of a ticket through email?
o Does otrs have to be on the same machine as the mail server that
handles its messages or, say, it can check and download them like a
normal user would? If so, what would happen if the link is severed?
o If a help desk person wants to reply to customer, must she use the web
interface to send a reply or can she user her normal mail client and
her reply will (through cc: or whatever) be added to the ticket?
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
