Hello,
I seem to have the exact same problem that Andrew has. I am running a
test copy of my producton otrs on Ubuntu. I tested the upgrade from
2.2 -> 2.3.4 -> 2.4.1 on my test system and had the same issue.
Going to 2.3.4 was without errors or problems (Well, permission
problems on a folder called Files, nothing major thing).
Then the 2.4.1 upgrade. I normally rename my existing otrs folder to
something, then rename the new version to otrs, then copy the
Config.pm and the GenericAgent.pm into place. Then I did the first
database update and got this:
ERROR 1060 (42S21) at line 90: Duplicate column name 'phone'
I checked the sql file and after line 90 are multiple ALTER
statements, and I guess because of the "-f" when I executed "flag that
they were executed even so line 90 wasn't (some phone coloum gets
renamed there I guess).
Then I started the migration script as otrs user. It complaint about
permissions so I ran the Setpermission.pl script. Then it complaints
about:
Need Ticket::ViewableStateType in Kernel/Config.pm!
I searched and found a line I can put into my Config.pm. Then it
complaint about:
Need Ticket::UnlockStateType in Kernel/Config.pm!
Found it on google and added it to Config.pm. Then it complaint about:
No Config entry "Ticket::ViewableLocks"! at /usr/share/otrs/Kernel/
System/Lock.pm line 94.
and the last one was this:
Got no ArticleDir! at /usr/share/otrs/Kernel/System/Ticket/
ArticleStorageDB.pm line 27.
With those 4 lines as Andrew described in the Config.pm the migration
script finished:
Start migration of the system...
NOTICE: Rebuild config... done.
NOTICE: Clean up old cache files... done.
NOTICE: Migrate queue based customer notifications... done.
Migration of the system completed!
After that I ran the post mysql script with no problem and after
adjusting my apache2-perl-startup.pl file (I run otrs in /var/share/
orts).
I also get the error message when I click on the Ticket icon:
Software error:
Can't use an undefined value as an ARRAY reference at /usr/share/
otrs//Kernel/Modules/AgentTicketQueue.pm line 237.
This was my demo system, so I am in no pain, but hesitant to upgrade
my production system to 2.4.1.
Any help or idea what went wrong would be greatly appreciated.
Thanks.
- Swen
On Jul 26, 2009, at 4:01 AM, Martin Edenhofer wrote:
Hi Andrew,
On 24.07.2009, at 15:20, Glossop, Andrew wrote:
did you also the database upgrade (scripts/DBUpdate-
to-2.4.mysql.sql,
scripts/DBUpdate-to-2.4.pl, scripts/DBUpdate-to-2.4-post.mysql.sql)?
Thanks for the reply. Yes, I followed the instructions in the UPGRADE
document.
I got errors when running DBUpdate-to-2.4.pl. Eventually completed OK
when I added these 3 lines to config.pm
[...]
It's not clear to me. Do you still get errors or did the upgrade
working now?
Greetings,
-Martin
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