Re: [otrs] 2.4.2 dashboard does not work after upgrade

[Michiel Beijen]

Hi Alan,

does the line 210 read:

. " ti.ticket_lock_id NOT IN ( ${\(join ', ', @{$Self->{ViewableLockIDs}})}
) "

-- because that was in 2.3.4

-- What is the file revison?
Please check the file from:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm?revision=1.68&view=markup

Also, do you have apache::reload installed?? Otherwise

--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Fri, Jul 31, 2009 at 17:13, Alan McKay <alan.mc...@gmail.com> wrote:

> OK, in Kernel/Config.pm the only changes I have are to configure the
> DB, and also these (I've removed their actually values) :
>
>    # $DIBI$
>    $Self->{'FQDN'} =
>    $Self->{'HttpType'} =
>    $Self->{'AdminEmail'} =
>    $Self->{'Organization'} =
>
> And that ZZZAuto file looks like this (some values change to "example.com"
> ):
>
> # OTRS config file (automaticaly generated!)
> # VERSION:1.1
> package Kernel::Config::Files::ZZZAuto;
> sub Load {
>    my ($File, $Self) = @_;
> $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
>  'note-external' => '1',
>  'note-internal' => '0',
>  'note-report' => '0'
> };
> $Self->{'SwitchToUser'} =  '1';
> $Self->{'SendmailModule::Host'} =  'mail.example.com';
> $Self->{'DefaultUsedLanguages'} =  {
>  'en' => 'English',
>  'fr' => 'Fran&ccedil;ais'
> };
> $Self->{'Organization'} =  'Example';
> $Self->{'AdminEmail'} =  'suppo...@example.com';
> $Self->{'HttpType'} =  'https';
> $Self->{'FQDN'} =  'support.example.com';
> $Self->{'SecureMode'} =  '1';
> }
> 1;
>
>
>
> --
> “Don't eat anything you've ever seen advertised on TV”
>         - Michael Pollan, author of "In Defense of Food"
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