Hi again, I have the following line successufully working on my OTRS BOX:
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1 At first sight: - I use 5, not 05 - I first call the binary used to run the script (perl) - I'm not using $HOME variable, it could be unset, absolut paths rarely fail ;) Hope it helps, Leonardo Certuche On Tue, Aug 4, 2009 at 1:14 PM, Mauricio Tavares <raubvo...@gmail.com>wrote: > Leonardo Certuche wrote: > >> Hi Mauricio, >> >> What user is the cronjob associated with? I once have that same issue and >> moving the cronjobs to the root user solved it. >> >> It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which is > owned by root:root. > > As a test, I created a cronjob file called ping, > > # ls -lh /etc/cron.d/ping > -rw-r--r-- 1 root root 43 2009-08-04 13:24 /etc/cron.d/ping > # cat /etc/cron.d/ping > */05 * * * * raub echo "ping" >> /tmp/pong > # ls -l /tmp/pong > -rw-r--r-- 1 raub raub 10 2009-08-04 13:30 /tmp/pong > # cat /tmp/pong > ping > ping > ping > # > > And it seems to have no problems running on the same machine. So, I guess > there may be something funky in /etc/cron.d/otrs. FYI, the line to run > PostMasterMailbox.pl in that file was modified from > > */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null > > to > > */05 * * * * $HOME/bin/PostMasterMailbox.pl >> /tmp/otrs > > so it would hopefully run every 5 minutes and write something in /tmp/otrs. > That is the only change I have made to /etc/otrs/cron from the version that > was installed by ubuntu. So far that file is still empty and mail still sits > on the inbox. > > The postmaster info is stored in the mail_account table of the database >> >> Cool. Thanks. > > About notifying customers on ticket creation, try >> /otrs/index.pl?Action=AdminAutoResponse using the autoreply type, you can >> even send the ticket number to the client so he can keep track of it. >> >> Greetings, >> >> Leonardo Certuche >> 301 284 6250 >> 460 0727 ext 5559 >> leonardo.certu...@itcon-ltda.com <mailto:leonardo.certu...@itcon-ltda.com >> > >> www.itcon-ltda.com <http://www.itcon-ltda.com> >> Cra 31 # 54-10 TECNOSOFT >> Medellín, Colombia >> >> >> On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares >> <raubvo...@gmail.com<mailto: >> raubvo...@gmail.com>> wrote: >> >> First of all, /etc/cron.d/otrs does not seem to be working. >> My test was to send an email to the account I setup otrs to retrieve >> email from. If I run PostMasterMailbox.pl manually, it will retrieve >> the email. But it is not being executed by cron. The only thing I >> did to the otrs cron file was to change the time between mail checks >> from 10 to 5 minutes. Right now it has a few test emails sitting on >> the queue but they are been cheerfully ignored. Any suggestions for >> why that is happening? >> >> Also, where does it store the info used to configure the mail >> accounts you setup using Preferences->PostMaster Mail Account >> (chapter 5.13 in the manual)? Would it be in the otrs database? >> >> How do you setup a queue to send back an email acknowledging >> it has received an email? I have associated an email to a queue but >> do not seem to figure out how to make it send that initial "Hey, we >> got your email request and now will think about it" message. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> ------------------------------------------------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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