Well, it depends on the mail server you use. Usually, the username is the part before the @ sign in the mail, or the full mail address. The Hostname is usually something like mail.wincor-nixdorf.com - refer to your mail server administrator if you're not sure.
Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 5, 2009 at 16:25, rajaa Jlil <rajaa_0...@hotmail.com> wrote: > Yes i already read > > for username : what should i write, the admin name or softawaresupport.ma? > and for host : should i write softwaresupport...@wincor-nixdorf.com ??? > > > Thx for helpping me > > > Cordialement > > > > -JLIL Rajaa- > ESG-Casablanca > tél : 0665 78 86 49 > > > > > ------------------------------ > Date: Wed, 5 Aug 2009 16:11:23 +0200 > From: mich...@beefreeit.nl > To: otrs@otrs.org > Subject: Re: [otrs] Email configuration issues with OTRS > > > Well, add a mailbox as per the manual: > http://doc.otrs.org/2.4/en/html/x1512.html#email-receiving-pop3 > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, Aug 5, 2009 at 16:03, rajaa Jlil <rajaa_0...@hotmail.com> wrote: > > hello > > Ok , i i choose to configure the IMPA mailboxes via admin>PostMaster > Mailboxes > what should i do ??? > > Best regards > > > > Cordialement > > > > -JLIL Rajaa- > ESG-Casablanca > tél : 0665 78 86 49 > > > > > ------------------------------ > Date: Wed, 5 Aug 2009 13:01:53 +0200 > From: mich...@beefreeit.nl > To: otrs@otrs.org > Subject: [otrs] Email configuration issues with OTRS > > > Personally, I would always choose to just configure the IMAP mailboxes via > Admin > PostMaster Mailboxes. > If you'd have set up the cron jobs as per the manual, you woulnd't have to > alter those, and also you would not have to bother about fetchmail - OTRS > will retrieve the messages directly from IMAP. > > If you would decide to use fetchmail however, the OTRS mailing list is > probably not the best place to ask about configuring fetchmail. Try your > favorite unix/linux forum for that. > > Best regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, Aug 5, 2009 at 11:33, rajaa Jlil <rajaa_0...@hotmail.com> wrote: > > Dear colleague > Could you please help me to configure otrs, I have a trainee who works on > it but she has difficulties on sending/receiving emails > Mentioned below the procedure of configuring: > She edited this file: /opt/otrs/.fetchmailrc > And type this line: > *Poll DEEXVS03 protocol IMAP user ** > wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com*<wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com> > * **password YOURPASSWORD is otrs* > After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and > edited the file: fetchmail by adding this line: > #fetch every 5 minutes emails via fetchmail > */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null > So normally OTRS/fetchmail should fetch the emails every 5 minutes from the > IMAP/Exchange postbox, but it doesn’t work. > > Maybe it’s possible to change somewhere in the source code? > > With kindest regards. > > Cordialement > > > > -JLIL Rajaa- > ESG-Casablanca > tél : 0665 78 86 49 > > > > > > Date: Fri, 19 Jun 2009 10:41:19 -0700 > > From: supp...@sjobeck.com > > To: otrs@otrs.org > > Subject: [otrs] ITSM module for v.2.4 > > > > > Hi, All, > > > > I upgraded our 2.3 install, which had the ITSM module installed, to > > 2.4.0beta3, and now it seems caught in a little bit of a trap between > > versions. We were just about to start using ITSM 1.2.2 but had not quite > > yet so this not too big a deal thankfully. I first noticed this > > situation when checking the "support" module page & it showed me a bunch > > of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP > > site) but it wont install in to this version of beta. I was just > > curious if any one had a roadmap or a timeline or advice on when & how I > > can upgrade my way out of this sooner or later. That's all. Thanks so > > much to the dev's, great stuff, really appreciate it. > > > > Jason Sjobeck > > www.sjobeck.com > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > ------------------------------ > Avec Windows Live, vous organisez, retouchez et partagez vos > photos.<http://www.microsoft.com/northafrica/windows/windowslive/products/photo-gallery-edit.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Avec Windows Live, vous organisez, retouchez et partagez vos > photos.<http://www.microsoft.com/northafrica/windows/windowslive/products/photo-gallery-edit.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Avec Windows Live, vous organisez, retouchez et partagez vos > photos.<http://www.microsoft.com/northafrica/windows/windowslive/products/photo-gallery-edit.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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