Hi Alan, As LQ has mentioned, test that SMTP is working, when I came acorss problems with my OTRS i sent an "Admin Notification" out from OTRS to ensure that it can actually send e-mails out.
Also check your log file for any interesting comments, they can help point you in the right direction, or simply post the contents on here and we'll have a look. Are the e-mails going to external e-mail accounts (ie across the Internet?) Check to see no mail filters are blocking such mails. David On Fri, Aug 7, 2009 at 12:25 PM, Alan McKay <alan.mc...@gmail.com> wrote: > Well, nobody seems to be reading my other thread so let's put a new > name on it and see what happens :-) > > I still cannot get this working. Customer emails supp...@example.com > and I cannot get it working that they get a response with their ticket > number. > > I do have it working that when the ticket gets closed, they get a response. > > Here is what I've tried : > > > For closing a ticket I just went to : Admin, Notification(Event) which > is at : /otrs/index.pl?Action=AdminNotificationEvent > Then added a new notification with the following things checked : > - Recipient - Customer > - Event - TicketStateUpdate > - State - selected both "Closed successful" and "Closed unsuccessful" > - Queue - the queue I wanted this action associated with (will send > different messages for different queues, so will create 1 per queue) > - Then just supplied the subject and body of the message > > For opening a ticket, I tried a few things so far but no success. > Most recently tried this : > - Recipient - Customer > - Event - TicketCreate > - State - New (previously tried nothing checked in this box) > - Queue - my queue in question. > - Then just supplied the subject and body of message. > > But it does not work. > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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