Hello all, We have a question about whether it is possible to always display the original subject of a ticket (in the Customer ticket view) instead of the subject of the last entered article. I think this question has been raised in Bug Report 2673 and Bug Report 2040. Both reports show an assigned status, but I was wondering if there has been any resolution or if anyone has produced a workaround.
As always, thanks for the effort put in to produce OTRS, and thanks for any guidance anyone can offer. Patrick Dillon Manager, IT Shared Services Aleris International Inc. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
