Hi Arpit,
simple version...
The ticket is moved to another queue during escalation?
Is this queue in your queue-list?
just 2 ct.
Li
otrs-boun...@otrs.org schrieb am 08.01.2010 11:28:51:
> Hello Marco,
> I enabled that view now i can see "Escalation view" in agent interface but
> My question was regarding Customer-Interface i.e.
> http://X.X.X.X/otrs/customer.pl?Action=""> >
> As soon as ticket got escalated the ticket is no more in "My Ticket" List.
>
> Regards
> Arpit Gupta
>
>
>
>
> From: Marco Vannini <marco.vann...@gmail.com>
>
> To: "User questions and discussions about OTRS."
> <otrs@otrs.org>
>
> Date: 01/08/2010 03:39 PM
>
> Subject: Re: [otrs] Problem in Ticket Escalation via Generic
> Agent
>
> Sent by: otrs-boun...@otrs.org
>
>
>
>
>
>
> Hi,
>
> enabling this button ?
>
> Frontend::Module###AgentTicketEscalationView:
> Frontend module registration for the AgentTicketEscalationView object in
> the agent interface.
>
>
> MV
>
>
> On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G <arpit...@tcs.com> wrote:
>
> Hello Everyone,
> I am trying to use generic agent via web-interface for escalating ticket
> from 1st level queue to 2nd level. Tickets are getting escalated but I am
> facing one issue here.
> After the ticket has been escalated, that ticket is no more visible in
> "My
> Tickets" section of Customer web-interface. Can anybody please guide me
> what is the mistake here.
> Thanks in advance
> Regards
> Arpit Gupta
>
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