Re: [otrs] Customize the ticket presentation in the dashboard

[James, Michael]

Hi Reto,

 

Take a look in /opt/otrs/Kernel/Output/HTML/Standard# vi 
AgentDashboardTicketGeneric.dtl

 

I found the solution in some other posts; The text in Red is additional, on our 
dashboard we have the Queue name displayed as well. Change the column span as 
well (also red).

 

 

 

<!-- dtl:block:ContentLargeTicketGenericRow -->

        <dtl if ($Env{"Color"} eq "") { $Env{"Color"} = "searchactive"; }>

        <tr class="$Env{"Color"}" 
onmouseover="this.className='searchhighlight';" 
onmouseout="this.className='$Env{"Color"}';">

          <td width="10%">

            <table border="0" width="100%" height="100%" cellspacing="0" 
cellpadding="0">

              <tr>

                <td class="PriorityID-$Data{"PriorityID"}" 
title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%">&nbsp;</td>

                <td>

                  &nbsp;<a 
href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}"
 onmouseover="window.status='$JSText{"Zoom"}'; return true;" 
onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>

                </td>

              </tr>

            </table>

          </td>

          <td width="50%">

            <div title="$QData{"Title"}">$QData{"Title","70"}</div>

          </td>

          <td width="22%">

  <a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}" 
onmouseover="window.status='$JSText{"Queue"}'; return true;" 
onmouseout="window.status='';">

  <div title="$QData{"Queue"}">$QData{"Queue","25"}</div>

  </a>

</td>

          <td>$QData{"Time"}</td>

        </tr>

        <dtl if ($Env{"Color"} eq "searchpassive") { $Env{"Color"} = ""; }>

        <dtl if ($Env{"Color"} eq "searchactive") { $Env{"Color"} = 
"searchpassive"; }>

<!-- dtl:block:ContentLargeTicketGenericRow -->

<!-- dtl:block:ContentLargeTicketGenericNone -->

        <tr class="searchactive" 
onmouseover="this.className='searchhighlight';" 
onmouseout="this.className='$Env{"Color"}';">

          <td colspan="4">

            $Text{"none"}

          </td>

        </tr>

<!-- dtl:block:ContentLargeTicketGenericNone -->

 

 

Don't forget to back up your file before you make the changes.

 

Cheers

Mike

 

 

 

 

________________________________

Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Reto 
Müller
Gesendet: Donnerstag, 11. März 2010 16:22
An: otrs@otrs.org
Betreff: [otrs] Customize the ticket presentation in the dashboard

 

Is it possible to customize the dashboard to show the queue name and the state 
time instead of the ticket age for the open ticket box? 
In the SysConfig I found under Frontend::Agent::Dashboard the 
DashboardBackend###0130-TicketOpen element but I don't know the values for Key 
and Content to show the queue name and the state name. 

Kind regards

Reto






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