Hi Neil I'm a newbie with otrs so my answer could not be completely appropriate but I've asked a similar question just a couple days ago and I solved using info in this page: http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End
basically, you could leave permissions just as they are, and set which queues the customer can create tickets into in sysconfig area. Hope this helps. 2010/3/14 Neil Grantham <nei...@btinternet.com> > ...and it disappeared from Customers 'MyTickets' and 'Company Tickets' > > ------------------------------ > *From:* Neil Grantham <nei...@btinternet.com> > *To:* OTRS Mailing list <otrs@otrs.org> > *Sent:* Sunday, 14 March, 2010 11:13:22 > *Subject:* [otrs] Customer queues > > Hi > > I want to give the customer just one queue to add tickets to - 'Support'. > So this queue is the only one with 'Users' role attached to it > > I then have sub-queues that the Agents will assign this to such as Hardware > and Software. > > However, if I do this, when the User (customer) tries to look at the ticket > it says they have no permission. > Is this possible? If so, what do I need to do? > > Thanks > Neil > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Claudio Tassini
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