ml ml wrote :
Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml <mliebher...@googlemail.com> wrote:
Hello List,
we use the default OTRS Ticket syntax. However, we run into problems
when communicating with other OTRS systems. How can i change my Ticket
Sytax savly without breakting the whole system? :-)
Hi Mario,
usally you have to set the SystemID in SysConfig to a value different
than the other OTRS systems (usally 10). If the value isn't changeable
you have to modify it directly in your config file.
Regards
Alexander
--
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Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
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