Hi,
Do you try otrs.checkModules in OTRS/bin directory to check if a module
isn't installed ?
Hope this help
Le 04/05/2010 09:41, Daniele Gagliardi a écrit :
Hi James,
Il 04/05/2010 0.04, otrs-requ...@otrs.org ha scritto:
Message: 4
Date: Mon, 3 May 2010 09:15:08 -0700
From: James Hoegl<james.ho...@gmail.com>
Subject: Re: [otrs] Customer creation account failure when using
multiple backends
To: "User questions and discussions about OTRS."<otrs@otrs.org>
Message-ID:
<v2sb71172a1005030915r69f1262bqb55d767b4516b...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
verify the LDAP module for PERL is installed and working.
thanks for your quick response.
LDAP module for PERL is installed and working correctly, I am able to
authenticate customers on LDAP and retrieve customers informations
from LDAP.
The problem is only with self-regsitration and lost password
procedures: both procedures fails respectively with following messages:
1) (for customer's self-registration procedure) "Can't use an undefined value as a HASH
reference at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm
line 555,<DATA> line 275."
2) (for customer's lost password procedure) "Can't call method "GenerateRandomPassword" on
an undefined value at
C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/CustomerUser.pm
line 466,<DATA> line 275."
What else should I check?
Thanks for your attention
Daniele
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