Steve I am new to OTRS and have just started playing around recently. I have been able to add drop-downs to the customer interface, "phone-ticket" interface and "compose answer" interface.
For Compose: Under Frontend::Agent::Ticket::ViewCompose Frontend::Agent::Ticket::ViewCompose###TicketFreeText change value under "Content" column to 1 where number "Key" column corresponds to your configured FreeText Key For Phone Tickets Frontend::Agent::Ticket::ViewPhoneNew###TicketFreeText, same method as for Compose. My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it? Louis -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steve Clark Sent: 27 May 2010 12:03 To: User questions and discussions about OTRS. Cc: Louis Becker Subject: Re: [otrs] Additional Dropdowns on Customer Interface On 05/27/2010 05:34 AM, Louis Becker wrote: > Hi > > I have now figured out that one can use the freetext field to create > additional drop downs. One field I would like to use will have more than > 200 entries. Instead of adding the values through the graphical user > interface, I would like to do it directly to the storage location of the > freetext. Would somebody be able to direct me to where the freetext > fields are stored? > > Thanks > > Louis > > * * > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Louis Becker > *Sent:* 18 May 2010 09:43 > *To:* otrs@otrs.org > *Subject:* [otrs] Additional Dropdowns on Customer Interface > > Dear All > > We would like to employ OTRS as an internal ticketing system for a > telecoms network. For statistical purposes we would like to post tickets > against specifics sites (locations with equipment). Is it possible (or > can it easily be done) to add additional drop downs lists on the > customer interface with location IDs? If possible, how? > > Louis > > DISCLAIMER > > This message is intended solely for the individual(s) and entity(s) to > which it is addressed. It is confidential and may contain legally > privileged information. Any unauthorized review, use, copying, storage, > disclosure or distribution of this e-mail and any attachments is > strictly prohibited. If you are not the named recipient or have > otherwise received this communication in error, please destroy this > message from your system and kindly notify the sender by e-mail. > > DISCLAIMER > > This message is intended solely for the individual(s) and entity(s) to > which it is addressed. It is confidential and may contain legally > privileged information. Any unauthorized review, use, copying, storage, > disclosure or distribution of this e-mail and any attachments is > strictly prohibited. If you are not the named recipient or have > otherwise received this communication in error, please destroy this > message from your system and kindly notify the sender by e-mail. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ Is there a way to do this in the agent interface when creating a new ticket? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
