Hi Alexander I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Louis -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 08:48 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface] Louis Becker wrote : [...] > My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I > have been searching for a way to have a "New Ticket" button in the agent > interface. From your question it sounds like you have a "New Ticket" > option for your agents or do you use the "phone ticket" interface? If > you have "New Ticket" option, how did you enable it? Hello Louis, you already have the right buttons, there is no single "new ticket" button. "Phone-Ticket" is for inbound tickets where a customer contacts you and "Email-Ticket" is for outbound tickets where you contact a customer. By having two masks you can define different workflows since each mask is configurable on its own. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
