Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone
ticket" type to become a "new ticket" type which will allow agents to
create new tickets. Where would on change the button graphics and label?
Hi Louis
sorry, I will try to explain it better.
1. You have 2 buttons for new tickets, one for inbound and one for
outbound tickets.
2. OTRS is not designed to merge these 2 functions into one button.
3. You can rename labels in OTRS to use your own wording. Please see :
http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file
4. To replace the graphics I would simply exchange the files on the
server. You can find the path by looking at the URL of the icon. Maybe
it's also possible to set the file name via SysConfig.
Regards
Alexander
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