On 05/28/2010 03:24 AM, Louis Becker wrote:
Steve
I am new to OTRS and have just started playing around recently. I have
been able to add drop-downs to the customer interface, "phone-ticket"
interface and "compose answer" interface.
For Compose:
Under Frontend::Agent::Ticket::ViewCompose
Frontend::Agent::Ticket::ViewCompose###TicketFreeText change value under
"Content" column to 1 where number "Key" column corresponds to your
configured FreeText Key
For Phone Tickets
Frontend::Agent::Ticket::ViewPhoneNew###TicketFreeText, same method as
for Compose.
My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I
Mine only has "Phone-Ticket" and "Email-Ticket" buttons also that is what I was
referring to. Sorry for the confusion and thanks for the explanation.
Also I have done some investigation and have the following questions:
1) I can only get free fields to appear in ticket zoom.
2) What is the link field for - I get a broken link if I click on it:
http://myotrs.server.com/handle?query=$LQData{"TicketFreeText1"}
have been searching for a way to have a "New Ticket" button in the agent
interface. From your question it sounds like you have a "New Ticket"
option for your agents or do you use the "phone ticket" interface? If
you have "New Ticket" option, how did you enable it?
Louis
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steve Clark
Sent: 27 May 2010 12:03
To: User questions and discussions about OTRS.
Cc: Louis Becker
Subject: Re: [otrs] Additional Dropdowns on Customer Interface
On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create
additional drop downs. One field I would like to use will have more
than
200 entries. Instead of adding the values through the graphical user
interface, I would like to do it directly to the storage location of
the
freetext. Would somebody be able to direct me to where the freetext
fields are stored?
Thanks
Louis
* *
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
Behalf
Of *Louis Becker
*Sent:* 18 May 2010 09:43
*To:* otrs@otrs.org
*Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a
telecoms network. For statistical purposes we would like to post
tickets
against specifics sites (locations with equipment). Is it possible (or
can it easily be done) to add additional drop downs lists on the
customer interface with location IDs? If possible, how?
Louis
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Is there a way to do this in the agent interface when creating a new
ticket?
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
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