Hi Michiel How can I then change the NavBar to display "New Ticket" instead of "Phone-Ticket". It this possible from SysConfig?
Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:louis.bec...@leo.na http://www.leo.na -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: 28 May 2010 15:07 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional DropdownsonCustomer Interface] Hi Louis, While your approach WORKS, you really should not have touched the XML file - this will be replaced when you upgrade OTRS. Instead, you can use Admin > SysConfig via the GUI to do the updates. This way (a) you don't have to mess with XML file hacking and (b) your changes are nicely preserved if you upgrade. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Fri, May 28, 2010 at 3:19 PM, Louis Becker <louis.bec...@leo.na> wrote: > Alexander > > Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, > Name and Image and it seems to work. > > Louis Becker > Project Control Manager > T +264 (0) 85 555 0000 > C +264 (0) 85 551 0136 > F +264 (0) 855 202 010 > mailto:louis.bec...@leo.na > http://www.leo.na > > > > > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Alexander Halle > Sent: 28 May 2010 12:22 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer > Interface] > > Louis Becker wrote : >> I am a bit slow. Are you saying that one can reconfigure the "phone >> ticket" type to become a "new ticket" type which will allow agents to >> create new tickets. Where would on change the button graphics and label? > > Hi Louis > > sorry, I will try to explain it better. > > 1. You have 2 buttons for new tickets, one for inbound and one for > outbound tickets. > > 2. OTRS is not designed to merge these 2 functions into one button. > > 3. You can rename labels in OTRS to use your own wording. Please see : > http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file > > 4. To replace the graphics I would simply exchange the files on the > server. You can find the path by looking at the URL of the icon. Maybe > it's also possible to set the file name via SysConfig. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate > Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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