I can think of a few options.
Do you need to reply to the original notification? If not, you could use a Postmaster filter either to put it in a queue that doesn't have an auto-reply, or give it a state that the auto-reply is configured to ignore (we use the latter method). Another possibility would be to filter the reply back from Company A and send it to the Junk queue. Geoff From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bannard, Derek Sent: Friday, August 06, 2010 7:44 AM To: 'otrs@otrs.org' Subject: [otrs] OTRS 2.4 Auto Response Limit Is there a way to limit the number or auto responses that are sent out to the same e-mail address within a certain time period? How would I combat the described below issue? Here's my situation; Company A sends us a monthly notification e-mail to our OTRS inbox notifying us of an update to their software. Our OTRS send back a message to their reply address indicating a ticket has been created. So far so good... Company A's auto responder now sends back a message saying they have received our e-mail, and it will be processed. This is a generic e-mail, containing none of the e-mail we sent to them through the OTRS auto responder, so no ticket number. Our OTRS now sees this as a new incident, creates and new ticket and replies back. Now the loop begins in earnest. (Wash, rinse, repeat...) Derek Bannard [MCP, MCDST] Analyst, Information Technology Niska Gas Storage Partners LLC Direct: 403/513-8707 Cell: 403/510-9609 Fax: 403/266-0639 Web: http://www.niskapartners.com Mailing Address: 400 - 607 8th Ave SW Calgary, AB T2P 0A7 ________________________________ The information transmitted in this e-mail and attachments is intended only for the use of the intended recipient and may contain confidential and/or proprietary material. Any review, retransmission, dissemination or other use of, or taking any action in reliance on, this information by persons or entities other than the intended recipient is prohibited. The foregoing message contains information that may be legally privileged, confidential, proprietary or otherwise protected by law from disclosure, and is intended only for the use of the addressee(s) named above. If you are not the intended recipient of this message, or the employee or agent responsible for delivery of it to the intended recipient, you are hereby notified that any dissemination or copying of this message is strictly prohibited. If you have received this message is error, please immediately notify us by telephone at 403.513.8600 and delete the message. Thank you.
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