but when a Customer send a message (note) in a ticket closed, this
ticket is reopened automatically... check this, maybe is useful.
Pradumna Maheshwari escribió:
Hello,
I want to give a link in Survey, so that Customer can re-open the ticket.
I tried this :
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_ID>
but not working. It is giving error : "Message: No Permission! "
What to do..?
Thanks...
Pradumna Maheshwari
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