The only way to accomplish this would be to edit the CustomerTicketZoom.pm in order to add the code necessary to generate the select (dropdown) menus and what is necessary to submit them.
I've done something similar on the Agent's side, by creating an iFrame within AgentTicketZoom which encapsulates the dropdown menu's of AgentTicketFreeText. I'd be interested in your progress if you intend to start modifying CustomerTicketZoom.pm. Lukasz Hadyna On Thu, Oct 14, 2010 at 10:05 AM, José Luis <luisjf1...@gmail.com> wrote: > yes, in CustomerTicketMessage is easy define the FreeText, but in > CustomerTicketZoom a can't do it :S > > > IT easyap escribió: > >> >> >> Yo have to define the freetext field use with the property >> *Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define >> **yoou can fill the filed with 0 *= Disabled, 1 = Enabled, 2 = Enabled and >> required. >> >> >> >> But this property is for the customer interface you can configure the >> options for agents if you want using the apropiate propertie. >> >> >> >> Regards >> >> ------------------------------------------------------------------------ >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *jose francisco luis medina >> *Sent:* jueves, 14 de octubre de 2010 15:12 >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] FreeText in CustomerTicketZoom >> >> >> I need to edit the FreeText in CustomerTicketZoom screen. >> >> that the freetext dropdows appear on that screen and allow me to change >> the values, so I researched and CustomerTicketZoom screen can only see these >> values and not change. >> >> PD: sorry for my english... >> >> 2010/10/14 Lukasz Hadyna <had...@ualberta.ca <mailto:had...@ualberta.ca>> >> >> >> What sort of modifications did you want to make? I've had some experience >> with using javascript to modify the generated "dropdown" menu after they've >> been loaded. >> >> On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina < >> luisjf1...@gmail.com <mailto:luisjf1...@gmail.com>> wrote: >> >> I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, >> recently generated a need in the company where I work, which can >> be solved if they could be viewed and edited the "dropdowns" of >> the FreeText in CustomerTicketZoom. I have reviewed the SysConfig >> but does not seem a natural choice of OTRS, does anyone know how? >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> ------------------------------------------------------------------------ >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >
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