If I know I need to edit the CustomerTicketZoom.pm but not where to
begin ... I am a bit confused ... someone will have done before?
Lukasz Hadyna escribió:
The only way to accomplish this would be to edit the
CustomerTicketZoom.pm in order to add the code necessary to generate
the select (dropdown) menus and what is necessary to submit them.
I've done something similar on the Agent's side, by creating an iFrame
within AgentTicketZoom which encapsulates the dropdown menu's of
AgentTicketFreeText. I'd be interested in your progress if you intend
to start modifying CustomerTicketZoom.pm.
Lukasz Hadyna
On Thu, Oct 14, 2010 at 10:05 AM, José Luis <luisjf1...@gmail.com
<mailto:luisjf1...@gmail.com>> wrote:
yes, in CustomerTicketMessage is easy define the FreeText, but in
CustomerTicketZoom a can't do it :S
IT easyap escribió:
Yo have to define the freetext field use with the property
*Ticket::Frontend::CustomerTicketMessage###TicketFreeText:
you can define **yoou can fill the filed with 0 *= Disabled,
1 = Enabled, 2 = Enabled and required.
But this property is for the customer interface you can
configure the options for agents if you want using the
apropiate propertie.
Regards
------------------------------------------------------------------------
*From:* otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>
[mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>]
*On Behalf Of *jose francisco luis medina
*Sent:* jueves, 14 de octubre de 2010 15:12
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] FreeText in CustomerTicketZoom
I need to edit the FreeText in CustomerTicketZoom screen.
that the freetext dropdows appear on that screen and allow me
to change the values, so I researched and CustomerTicketZoom
screen can only see these values and not change.
PD: sorry for my english...
2010/10/14 Lukasz Hadyna <had...@ualberta.ca
<mailto:had...@ualberta.ca> <mailto:had...@ualberta.ca
<mailto:had...@ualberta.ca>>>
What sort of modifications did you want to make? I've had some
experience with using javascript to modify the generated
"dropdown" menu after they've been loaded.
On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina
<luisjf1...@gmail.com <mailto:luisjf1...@gmail.com>
<mailto:luisjf1...@gmail.com <mailto:luisjf1...@gmail.com>>>
wrote:
I have OTRS 2.4.7 with Debian Lenny and mysql, it works
perfectly,
recently generated a need in the company where I work,
which can
be solved if they could be viewed and edited the "dropdowns" of
the FreeText in CustomerTicketZoom. I have reviewed the
SysConfig
but does not seem a natural choice of OTRS, does anyone
know how?
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