Gardais Ionel wrote :
How to dispatch new webticket to different queues, based on the
customer ?
The default queue is Postmaster but Postmaster filters are not
applied to webtickets created inside the Postmaster queue. I though
of using a GenericAgent task but there are no "Incoming customer"
criteria to make the dispatch.
[...]
Hi Ionel,
would a GenericAgent work that looks for the appropriate customers AND
the ticket state "new" as a form of "incoming customer" ?
As a side effect this would of course also match email tickets, so you
would have to work around this, if the side effect does matter.
Regards
Alexander
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